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Croatia complaints

Should you remain dissatisfied with the final response or if you have not received a final response within 8 (eight) weeks of the complaint being made, you may be eligible to refer your complaint to the Croatian Financial Services Supervisory Agency (HANFA). The contact details are as follows:

Croatian Financial Services Supervisory Agency (HANFA)
Miramarska 24b
Zagreb
HR – 10000
Croatia

Tel: +385 1 6173 200
Fax: +385 1 4811406
E-mail: potrosaci@hanfa.hr

Website: www.hanfa.hr/consumer-protection/complaints-to-hanfa/